Data Handling

The driving force behind any campaign is always the data – after all, the whole thing has to start somewhere, doesn’t it? We’ve been working with data since back in the days when Floppy Disks were received via post (remember them?) so to say we know what we’re talking about really is an understatement! Evolving and keeping ahead with the latest technology enables us to be really creative with data!

We fully understand the importance of a good, clean data file which affects reputation, cost, postage and reporting. Offering PAF as standard on ALL data capture undertaken, you can be assured that your Direct Mail, Loyalty Scheme, Order Processing and Email Campaign requirements are met with maximised impact. Bespoke databases are built to house your information which can be as little or as much as you wish.

Once all the hard work is done, we don't stop there. We have on site data experts who can weave their magic with the data from your campaign to provide the Reporting you probably never knew existed. Reports of any size or scope can be provided – just ask and we can provide a report to blow your mind!

Get in touch with us to find out more.

What We Do...

Banking

We offer a comprehensive banking package which can be used for your Money Back Guarantee, Taste Challenge, Try Me Free, Competition and Reward scheme cheques, amongst others. If you're simply looking for a place to handle good old-fashioned cash for your promotion, we can do that too.

Whether you wish us to bank on your behalf or print and send cheques, we offer a solution tailor-made to your needs, giving you the freedom to look after other matters. For peace of mind, bank account reconciliation is available should you need to keep track of exactly what you are spending.

With competitive banking fees, contacts in secure printing and most importantly experience, both your money and reputation are in safe hands. Benefits of our solution include:

  • Banking for varied promotion types
  • Competitive fees
  • Cash handling undertaken

Competitions

Entries to your competition can be received via most media including Internet, Email, SMS, MMS and Post whereupon they will be either stored or captured depending on your individual requirements. Winners of your competition can be independently selected via Random Number Programmes, Prize Draws or Skill. Once winners have been verified, our experienced contact centre team can arrange delivery of the prize on a day suitable to your customer if required.

Our list of services includes access to PO Boxes and Freepost addresses, Hotline numbers and Email addresses, ensuring the process of entering a competition is simple and hassle-free for your customer.

Whether your competition is big or small, you require a full service or wish us to handle a small part, we have a wealth of experience and solutions we're sure will suit your needs.

Benefits of our solution include:

  • Safe and secure storage for premium prizes
  • Customer contact via various media
  • Flexibility of delivery

Data Management Bureau

Mail merging and purging, data analysis, data-cleansing and data-capture have been services we have specialised and evolved in over the years. Whether you require postal applications to be captured into a bespoke database or your data file requires some work pre-mailing, we can do it for you.

As standard, addresses captured by us are PAF cleansed which offers further opportunities for saving by means of Mailsort and CBC postage discounts. It doesn't stop there though, we recognise the benefits of a clean, supressed data file which projects a professional company image so even if you don't require data-cleansing, we will offer advice. We are committed to security of information held on site and as such are registered as a data controller under the Data Protection Act 1998.

You'll be surprised at the level of information our on-site reporting experts can extract from your data, which can be analysed any way you like.

Benefits of our solution include:

  • PAF cleansing as standard on all data-capture carried out on site
  • On-site Microsoft Access and Excel expert analysis
  • Comprehensive analysis of data

Direct Mail

Despite the upsurge and continuing growth of e-marketing, for that extra WOW Factor, Direct Mail lives on! Being experts in this area (after all, this was pretty much where we started from!), we are fully conversant in what is required to get that all-important message out to your audience.

It is not in our nature to allow shoddy data to leave our premises on a mail piece and as such we will always offer data cleansing solutions which help to maximise impact and save money, not waste it on returns! A clean, PAF cleansed data file allows bigger discounts on mailing costs too.

With high speed laser and inkjet personalisation on mail pieces of all shapes and sizes, a directory of contacts for your packaging supply quandaries and competitive postage discounts, there really is no need to look any further.

Benefits of our solution include:

  • High speed laser AND inkjet printing
  • Both machine and hand fill options available
  • Big savings on postage

Email Campaign Sends

... Are the new Direct Mail! Well, not strictly speaking however the demand for e-campaigns does keep rising - a significantly reduced cost solution which can be just as effective as a mail piece for getting your message out there.

We don't profess to be the experts in design, after all who knows your product or service better than you? We can offer a competitive send rate leaving you to think about the prettier things! Speaking of which, to preserve your image as a responsible sender, our data management bureau will cleanse your data pre-send eliminating duplicates and removing those who don't wish to be emailed, keeping you legally compliant with the many grey areas around e-marketing.

Once it's left, our comprehensive reporting will provide you with details on all the facts and figures, allowing you to simply concentrate on the effectiveness of your campaign.

Benefits of our solution include:

  • Data suppression where you need it most
  • Low rates for sending
  • Detailed analysis

Loyalty Scheme Management

It's not all about just packing and sending items - experience tells us this. From concept (and we really mean from concept) we can help put together a bespoke package which works for you and your customer base.

With an immaculate track record in Loyalty Scheme handling (some Blue Chip companies we have known to request our services by name) we are experienced in all things loyalty! Allow us to help you with everything from packaging supply to despatch methods as well as your customer response handling needs including email sends and telephone contact. Competitive discounts are available on despatch too! Our in-house data management bureau work with your data to build a full loyalty order system tailor-made for your promotion.

Working alongside you on your journey, we offer comprehensive reporting keeping you fully up to date on progress and when it's all over, a final debriefing report will be the final piece in the jigsaw for measuring your success.

Benefits of our solution include:

  • Liaison with your supplier regarding components
  • Experienced customer response handlers
  • Bespoke database builds and reporting

Order Processing

Having worked with a diverse range of industries from Water Treatment to Educational Charities, we understand there are different procedures and ways you like things to be managed. Our order solution packages are developed with this in mind.

It really is your choice, we can provide telephone and email contact centres and bespoke databases as part of the order taking process. In addition to this, allow us to provide the relevant packaging for orders and discounted despatch costs. Keeping you fully up to date and to help keep track of your budget and sales, a comprehensive report will be provided at the frequency of your choice.

If you have a lot of stock, don't worry, we have enough square feet of storage in our warehouse to deal with the most demanding order systems!

Benefits of our solution include:

  • Experienced order handlers
  • Safe, secure storage facility with Red Care alarm system
  • Bespoke order database capable of producing all order documentation

Reporting

Whether your project is fully established or not, we have a reporting ethos - if the information you require exists, from any data file or database, we can produce a detailed analysis.

You send us the data or request the report for your project and our in-house Data Management Bureau will work their magic for you. The detail provided in our analysis and flexibility has seen old and new clients alike, approach us to help with their agency reports. Containing percentage, comparison and forecasting information for your stock and promotion, reports can be as frequent as they are required.

With analysis available across services including competitions, email campaigns, on-pack offers, loyalty schemes, product sampling, call handling and SMS campaigns or anything else you require, why go anywhere else?

Benefits of our solution include:

  • No ties - reports available for our handling OR yours
  • Expert analysis of your activity
  • Transparent, tiered fees adapted to your activity