Optional Extras

In brief, Optional Extras are those everyday things we offer which can be used in conjunction with pretty much any promotion. For instance, did you know we can handle the Banking of your promotion including promotional accounts and arrangements for cheque printing? Did you know we have an in-house Data Management Bureau ran by VERY experienced staff?

Sometimes it’s much simpler to say…. WE CAN DO IT!

We have been handling these aspects of the fulfilment processes for many, many years now, enabling us to give you the best advice and help you to construct a plan for your promotion with minimal hassle. Have we mentioned we can give you some great discounts too?

Please take a look around – you might just fine something that surprises you...

Get in touch with us to find out more.

What We Do...

Banking

We offer a comprehensive banking package which can be used for your Money Back Guarantee, Taste Challenge, Try Me Free, Competition and Reward scheme cheques, amongst others. If you're simply looking for a place to handle good old-fashioned cash for your promotion, we can do that too.

Whether you wish us to bank on your behalf or print and send cheques, we offer a solution tailor-made to your needs, giving you the freedom to look after other matters. For peace of mind, bank account reconciliation is available should you need to keep track of exactly what you are spending.

With competitive banking fees, contacts in secure printing and most importantly experience, both your money and reputation are in safe hands. Benefits of our solution include:

  • Banking for varied promotion types
  • Competitive fees
  • Cash handling undertaken

Contract Packing

Short or long-term contracts are meticulously undertaken regardless of size and component. With our many suppliers on speed dial, procurement need not be a nightmare too. It's not all about the packing though. We've handled everything from re-labelling Tea Bags to Chocolate Bars!

There have been millions of components pass through our building, with its secure, Red Care alarm protected warehouse with 40,000 square feet capacity. We have forklift trucks on site to accept deliveries, which are entered into our automated system and assigned a unique code on arrival.

An array of packaging materials suited to your needs can be offered, just tell us how you want it done!

Benefits of our solution include:

  • Safe and secure storage for your components
  • Dedicated packing area
  • Large or small quantities undertaken

Customer Contact Centre

From provision of your brief our on-site team of experienced response handlers will look after your customers. Operating lines for order handling, customer services, competitions, support or simply information, you can be rest-assured your customer will always be speaking to a polite, knowledgeable and professional operator. Enquiries are accepted via telephone, email or on your own web-based portal, simply choose and we'll do the rest.

We offer a flexible package to suit you including 0844, 0800 or standard telephone numbers which can be answered and scripted any way to suit you. To support your professional image, a dedicated message is recorded as standard out of normal office hours. Emails can be dealt with in a timely manner with a script that to suits you.

One thing is for sure, our team have experience dealing with calls for clients in many industries including Breweries, Public Sector, Telecommunications and Petrochemicals, amongst many others, so they'll have the knowledge.

Benefits of our solution include:

  • Experienced, personable call handlers
  • Quick setup and adaptation to your needs
  • Queries received via various media

Data Management Bureau

Mail merging and purging, data analysis, data-cleansing and data-capture have been services we have specialised and evolved in over the years. Whether you require postal applications to be captured into a bespoke database or your data file requires some work pre-mailing, we can do it for you.

As standard, addresses captured by us are PAF cleansed which offers further opportunities for saving by means of Mailsort and CBC postage discounts. It doesn't stop there though, we recognise the benefits of a clean, supressed data file which projects a professional company image so even if you don't require data-cleansing, we will offer advice. We are committed to security of information held on site and as such are registered as a data controller under the Data Protection Act 1998.

You'll be surprised at the level of information our on-site reporting experts can extract from your data, which can be analysed any way you like.

Benefits of our solution include:

  • PAF cleansing as standard on all data-capture carried out on site
  • On-site Microsoft Access and Excel expert analysis
  • Comprehensive analysis of data

Merchandise Sourcing

Allow us to remove the (sometimes) nightmare element of product sourcing from your list of things to do. Having a directory of reliable, quality suppliers which keeps on growing, if you can't find it we'll be well-placed to try for you!

Offering competitive prices on merchandise of all types, you can be sure of the provision of a quality, cost-effective items for your B2B and B2C markets. Regardless of quantity, we can help if you're missing that extra component in your hamper, gift pack or kit too. We can also help bring more ideas into the mix by providing tiered options on merchandise should you have postage and package dilemmas. We can supply branded items if you require that personal touch too.

Once the item is sourced, don't forget, we can also offer contract packing, kit collation, presentation packs and loyalty scheme management as well as many other services, keeping everything in one place.

Benefits of our solution include:

  • Hassle-free supply of hard-to-find goods
  • Tiered options available upon request
  • All quantities, large or small undertaken - no hidden fees

Packaging Supply

As well as merchandise sourcing, did you know we can assist you with a packaging solution in all shapes, sizes and materials for your product too?

Simply send us the product (information on dimensions and weight is fine too) and we'll shop around our extensive list of suppliers to find the perfect packaging solution to suit your item(s) AND budget. Whatever your item, we will not be happy until we can safely say it will reach its recipient in the condition it left us.

Successfully helping our clients with their envelope, jiffy, shrink wrap, polybag and carton packaging quandaries (to name just a few) in a diverse range of media, we doubt there will be anything we can't supply for you. Complementing the many other services that we offer, let us be your one stop shop for all things fulfilment!

Benefits of our solution include:

  • Longstanding supplier relationships = competitive rates
  • No job too big or small
  • Packaging available in many media types

Postal Services

Every mail order, competition, loyalty scheme, on-pack offer and direct mail enquiry needs somewhere for the response to go whether B2B or B2C. We can be that place!

We've been "that place everything goes to" (as we affectionately describe it to people who ask us what we do) since we opened our doors in 1989 and continue to be. Offering a more personalised solution for your customer base, a PO Box is perfect for any response mechanism. If you don't wish for your customer to pick up the cost of responding to you, often used in cases of new business, look no further - Freepost is available too. If your mailing doesn't get there, we can offer a postal returns service, marking on your database and producing a report.

In addition to all of this, we can open and sort your mail too!

Benefits of our solution include:

  • Working with a Royal Mail Approved Mailing House - perfect for receiving AND sending
  • Hand opening and machine opening for speedy turnaround of large volumes
  • PO boxes to suit all requirements

Reporting

Whether your project is fully established or not, we have a reporting ethos - if the information you require exists, from any data file or database, we can produce a detailed analysis.

You send us the data or request the report for your project and our in-house Data Management Bureau will work their magic for you. The detail provided in our analysis and flexibility has seen old and new clients alike, approach us to help with their agency reports. Containing percentage, comparison and forecasting information for your stock and promotion, reports can be as frequent as they are required.

With analysis available across services including competitions, email campaigns, on-pack offers, loyalty schemes, product sampling, call handling and SMS campaigns or anything else you require, why go anywhere else?

Benefits of our solution include:

  • No ties - reports available for our handling OR yours
  • Expert analysis of your activity
  • Transparent, tiered fees adapted to your activity

Warehousing & Distribution

We're proud to say that we're a fulfilment and handling centre with an on-site distribution centre. In fact, warehousing and distribution has been the backbone of our business since we opened our first premises in 1989.

With forklift trucks on site and 40,000 square feet of secure, Red Care maintained warehousing, you can be sure your mail order, competition, direct mail, e-commerce and loyalty scheme stock is not only in safe hands, it stays under the same roof as the rest of your activity. Keeping everything in one place allows us to keep our finger on the pulse with the reporting information we provide for your activity.

We can supply various methods of packaging, including heat seal, polybag, envelopes, jiffy's and of course, the humble carton to name just a few. In addition, we offer a comprehensive range of despatch solutions (UK and Overseas) with proof of delivery. Stock held on site is insured too, for peace of mind.

Benefits of our solution include:

  • Everything in one place!
  • Secure storage
  • UK and Overseas despatches