Response Handling

Being the first port of call for responses from Competitions, Brochure, Literature & Info Packs, Order Processing, Direct Mail and Product Sampling has been second nature to us for quite some time now. Simply supply us with a full brief and some background information and we will handle responses on your behalf. Don’t panic though! Your promotion will always be in experienced hands – think of us as an extension to your business.

Once the finer details are sorted, such as postal response addresses (FREEPOST is available if you don’t wish for your customers to pay the postage), email addresses and telephone numbers, our staff will familiarise themselves with your brief and support you. Dealing with requests from order lines, sample requests, on pack offers and SMS/MMS, almost daily makes us very knowledgeable!

Offering a Contact Centre, Data Management Bureau and bespoke Reporting on site means you need look no further for a fully comprehensive response handling solution for your promotion, allowing you more time to take care of other things.

Get in touch with us to find out more.

What We Do...

Brochure, Literature & Info Pack

We know how important it is to deliver your information, reaching the end user looking pristine and presentable and that your reputation is fully dependent on it.

Fulfilling Catalogues, Brochures, Reports, Statements and Leaflet packs along with many other media since we opened for trading in 1989, you can be almost certain we'll have seen it before. We have poly-bagging and heat-sealing facilities on site, keeping your important consignments protected from the elements on their journey.

Sharing long-term relationships with our directory of suppliers in packaging and shipping alike allows us to offer a full service solution, seamlessly sending your message/product to all parts of the globe!

Benefits of our solution include:

  • No object or quantity too big or small
  • Packaging source and supply
  • Cost-effective rates offered on varied despatch methods

Competitions

Entries to your competition can be received via most media including Internet, Email, SMS, MMS and Post whereupon they will be either stored or captured depending on your individual requirements. Winners of your competition can be independently selected via Random Number Programmes, Prize Draws or Skill. Once winners have been verified, our experienced contact centre team can arrange delivery of the prize on a day suitable to your customer if required.

Our list of services includes access to PO Boxes and Freepost addresses, Hotline numbers and Email addresses, ensuring the process of entering a competition is simple and hassle-free for your customer.

Whether your competition is big or small, you require a full service or wish us to handle a small part, we have a wealth of experience and solutions we're sure will suit your needs.

Benefits of our solution include:

  • Safe and secure storage for premium prizes
  • Customer contact via various media
  • Flexibility of delivery

Customer Contact Centre

From provision of your brief our on-site team of experienced response handlers will look after your customers. Operating lines for order handling, customer services, competitions, support or simply information, you can be rest-assured your customer will always be speaking to a polite, knowledgeable and professional operator. Enquiries are accepted via telephone, email or on your own web-based portal, simply choose and we'll do the rest.

We offer a flexible package to suit you including 0844, 0800 or standard telephone numbers which can be answered and scripted any way to suit you. To support your professional image, a dedicated message is recorded as standard out of normal office hours. Emails can be dealt with in a timely manner with a script that to suits you.

One thing is for sure, our team have experience dealing with calls for clients in many industries including Breweries, Public Sector, Telecommunications and Petrochemicals, amongst many others, so they'll have the knowledge.

Benefits of our solution include:

  • Experienced, personable call handlers
  • Quick setup and adaptation to your needs
  • Queries received via various media

Data Management Bureau

Mail merging and purging, data analysis, data-cleansing and data-capture have been services we have specialised and evolved in over the years. Whether you require postal applications to be captured into a bespoke database or your data file requires some work pre-mailing, we can do it for you.

As standard, addresses captured by us are PAF cleansed which offers further opportunities for saving by means of Mailsort and CBC postage discounts. It doesn't stop there though, we recognise the benefits of a clean, supressed data file which projects a professional company image so even if you don't require data-cleansing, we will offer advice. We are committed to security of information held on site and as such are registered as a data controller under the Data Protection Act 1998.

You'll be surprised at the level of information our on-site reporting experts can extract from your data, which can be analysed any way you like.

Benefits of our solution include:

  • PAF cleansing as standard on all data-capture carried out on site
  • On-site Microsoft Access and Excel expert analysis
  • Comprehensive analysis of data

Direct Mail

Despite the upsurge and continuing growth of e-marketing, for that extra WOW Factor, Direct Mail lives on! Being experts in this area (after all, this was pretty much where we started from!), we are fully conversant in what is required to get that all-important message out to your audience.

It is not in our nature to allow shoddy data to leave our premises on a mail piece and as such we will always offer data cleansing solutions which help to maximise impact and save money, not waste it on returns! A clean, PAF cleansed data file allows bigger discounts on mailing costs too.

With high speed laser and inkjet personalisation on mail pieces of all shapes and sizes, a directory of contacts for your packaging supply quandaries and competitive postage discounts, there really is no need to look any further.

Benefits of our solution include:

  • High speed laser AND inkjet printing
  • Both machine and hand fill options available
  • Big savings on postage

Email Campaign Sends

... Are the new Direct Mail! Well, not strictly speaking however the demand for e-campaigns does keep rising - a significantly reduced cost solution which can be just as effective as a mail piece for getting your message out there.

We don't profess to be the experts in design, after all who knows your product or service better than you? We can offer a competitive send rate leaving you to think about the prettier things! Speaking of which, to preserve your image as a responsible sender, our data management bureau will cleanse your data pre-send eliminating duplicates and removing those who don't wish to be emailed, keeping you legally compliant with the many grey areas around e-marketing.

Once it's left, our comprehensive reporting will provide you with details on all the facts and figures, allowing you to simply concentrate on the effectiveness of your campaign.

Benefits of our solution include:

  • Data suppression where you need it most
  • Low rates for sending
  • Detailed analysis

On-Pack Offer Management

We work alongside a variety of businesses including Marketing and Risk Insurance agencies and directly with brand owners too on the behind-the-scenes administration of their brands.

Our comprehensive library of services includes on-pack Money Back Guarantee, Taste Challenge, Try Me Free, Competition, Loyalty and Reward schemes and of course, offers.

Ranging from cheque printing to premium products, we specialise in all aspects of the fulfilment of on-pack offers. To compliment your on-pack offer, why not use our customer contact centre, PO Box and post opening services? Struggling to determine how you'll sent it out? Let us help source your packaging. Redemption reports are provided along the way, as frequently as you need them to track the progress of your offer.

Benefits of our solution include:

  • Experience in all on-pack offer genres
  • Cheque printing and banking facility
  • Packaging supply

Order Processing

Having worked with a diverse range of industries from Water Treatment to Educational Charities, we understand there are different procedures and ways you like things to be managed. Our order solution packages are developed with this in mind.

It really is your choice, we can provide telephone and email contact centres and bespoke databases as part of the order taking process. In addition to this, allow us to provide the relevant packaging for orders and discounted despatch costs. Keeping you fully up to date and to help keep track of your budget and sales, a comprehensive report will be provided at the frequency of your choice.

If you have a lot of stock, don't worry, we have enough square feet of storage in our warehouse to deal with the most demanding order systems!

Benefits of our solution include:

  • Experienced order handlers
  • Safe, secure storage facility with Red Care alarm system
  • Bespoke order database capable of producing all order documentation

Postal Services

Every mail order, competition, loyalty scheme, on-pack offer and direct mail enquiry needs somewhere for the response to go whether B2B or B2C. We can be that place!

We've been "that place everything goes to" (as we affectionately describe it to people who ask us what we do) since we opened our doors in 1989 and continue to be. Offering a more personalised solution for your customer base, a PO Box is perfect for any response mechanism. If you don't wish for your customer to pick up the cost of responding to you, often used in cases of new business, look no further - Freepost is available too. If your mailing doesn't get there, we can offer a postal returns service, marking on your database and producing a report.

In addition to all of this, we can open and sort your mail too!

Benefits of our solution include:

  • Working with a Royal Mail Approved Mailing House - perfect for receiving AND sending
  • Hand opening and machine opening for speedy turnaround of large volumes
  • PO boxes to suit all requirements

Product Sampling

With a comprehensive CV of product sampling despatches ranging from hygiene to beauty products, we consider ourselves to be experts in organisation and distribution of sampling. Sampling requests via all channels accepted.

Starting from the grass roots of good old-fashioned telephone, magazine and plain paper requests, the industry has shifted predominantly to online applications. Without online PAF systems in place, we've seen some sights however we understand having these infrastructures can work out expensive, which is why we offer PAF cleansing of downloaded data files to minimize postal returns, ensuring your sample really does get there.

Whether your sampling is sent in bulk or direct to your consumer, we can offer a cost-effective packing solution with competitive discounts on despatch. There are no hidden costs to pay, transparent setup fees at the start and you only pay for what you send, what can be simpler?

Benefits of our solution include:

  • Multi-channel requests of any volume accepted
  • Applications validated to PAF standard
  • Competitive discounts on distribution costs

Reporting

Whether your project is fully established or not, we have a reporting ethos - if the information you require exists, from any data file or database, we can produce a detailed analysis.

You send us the data or request the report for your project and our in-house Data Management Bureau will work their magic for you. The detail provided in our analysis and flexibility has seen old and new clients alike, approach us to help with their agency reports. Containing percentage, comparison and forecasting information for your stock and promotion, reports can be as frequent as they are required.

With analysis available across services including competitions, email campaigns, on-pack offers, loyalty schemes, product sampling, call handling and SMS campaigns or anything else you require, why go anywhere else?

Benefits of our solution include:

  • No ties - reports available for our handling OR yours
  • Expert analysis of your activity
  • Transparent, tiered fees adapted to your activity

SMS & MMS Response Handling

With the number of adults UK owning a mobile phone getting close to 100% in the UK alone, messaging is a leading marketing communication medium reaching a wide audience.

Marketing communications such as entry to competitions and requests for product sampling couldn't be more accessible for you or your consumer. It really is as simple as your recipient submitting details via a short code or number.....and we handle the rest! We don't only offer inbound though - we can send outbound messages too if your consumer has opted to receive information for offers, products and services amongst others.

To measure success, budget spend and response rate, a report is sent after your activity (or during if you require) to give you the complete picture. We will keep you in the picture with bounce-backs and undelivered messages too.

Benefits of our solution include:

  • Comprehensive reporting including undelivered messages
  • Cost bands to suit budget, premium and non-premium
  • Inbound and outbound services offered